It’s simply a matter of Quality Health Care and Patient Safety!
Imagine receiving treatment in a language you cannot understand, and how vulnerable, confused, or frustrated you would feel if you could not communicate with your doctor or health care team.
Kaiser Permanente has long recognized the critical role of culturally and linguistically competent health care interpreters during the clinical interface between the non or limited-English proficient patient and the health care team. The qualified interpreter bridges cultural & linguistic divides to foster understanding, comfort and trust that ultimately results in higher levels of service delivery and treatment adherence leading to improved health outcomes and patient satisfaction.
HCI Program Orientation at City College of San Francisco
Orientations will be held on 11/1, and 11/9, 2011.
You are invited to attend an orientation session for City College San Francisco’s Health Care Interpreter Program!
Approaching its 15th year, the Health Care Interpreter Program is a one-year, three-course certificate program training students for demanding, yet rewarding careers as certified health care interpreters.
Attendance at an orientation session is required for all applicants to the program. There are two orientations:
- Tuesday, November 1st, for speakers of Spanish, Japanese, and Russian
- Wednesday, November 9th, for speakers of Mandarin, Vietnamese, Korean, Amharic, and all other languages.
The orientations are held at City College San Francisco’s campus at 50 Phelan Avenue in San Francisco, and will take place in the Multi-Use Building, Room 140, from 6–9 PM. (Map) (Campus Map)
For more information about the orientation and the Health Care Interpreter Program, call 415-452-5158, or visit the Program website.
School Showcase:
City College of San Francisco
City College of San Francisco started its Health Care Interpreter Certificate Program in 1996. On May 15th, 2011...
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HCI Publication
Case Study: The Language of Diversity (Tang, G., Lanza, O., and Rodriguez, FM. (2011) Diversity Executive (May/June): 44-46. Retrieved 06/02/2011)
The Kaiser Permanente Clinician Cultural and Linguistic Assessment Initiative: Research and Development in Patient-provider Language Concordance (Tang, G., Lanza, O., Rodriguez, FM, Chang, A. (2011). Am J Public Health (Feb);101(2):205-8. )
Latest Health Care Interpreter News
Latest HCI related news from across the country. Please also check the News section of our site for other news and archives.
Health Bulletin Board: Children's pilot project involves Spanish language (10/18/2011, Ohio.com, Akron, OH)
Medical interpreters in demand for health industry (10/17/2011, NECN.com, Newton, MA)
Hospital settles lawsuit - Cheshire Medical to provide interpreters for deaf patients (10/14/2011, SentinelSource.com, NH)
Interpreters central to a wecoming community (10/14/2011, The Republic, Columbus, IN)
Translation services crucial to good health care at Alameda County Medical Center campuses (07/16/2011, San Jose Mercury News, CA)
Interpreters get union contract - Medical interpreters get union contract in Washington state (07/03/2011, The Olympian, WA)
11/17/2011: Anatomy section of Trilingual Reference Manual Online - Korean is now available. Go to TRM page to view.
11/15/2011: Two sections of Trilingual Reference Manual Online - Korean is now available. Go to TRM page to view. Anatomy of the Human body in Korean will be available soon.
11/11/2011: Trilingual Reference Manual PDF version - English/Vietnamese/Korean is reviewd and updated. Go to Resources to download it.
10/20/2011: HCI Certificate Program Orientation will be held on 11/1 and 11/9! Read the announcement for more information on this page.
10/18/2011: Latest news on medical interpretation are added.
09/06/2011: Basic Medical Knowledge and Principles of Interpreting are now available for the 2011 HCI students. Download them on the Course Materials page.
08/15/2011: Diversity Deck of Cards (PDF) and 7 Provider's Handbooks on Culturally Competent Care (PDF) are now available! Download them from our Online Tools page.
07/21/2011: Latest HCI related news are added - Language services at Alameda County Medical Center.
07/05/2011: Latest HCI related news are added - Medical Interpreters get Union Contract in Washington State.